Frequent Asked Questions
Are you still operating during COVID-19?
Our online shop is operating as normal during this time. Due to the high volume of orders being placed the estimated delivery time is now between 7-10 working days. If you have any enquiries please email email@example.com with your order number and we'll do our best to get back to you within 24 hours.
Unfortunately, we can not amend an order once it's been placed so please ensure you have everything you need before fully checking out. Please also ensure delivery details are correct as we may not be able to change address once an order has been placed. We're doing our best to regularly update and order in stock so if at the time you can't find what you need, please check back later!
How do I get my free delivery?
All orders are automatically eligible for free shipping once the order has reached the necessary minimum cart value (€49.95, £40 or $49.95). At the online checkout you will be presented with both paid and free delivery options, all you need to do is select the free shipping.
How much is the delivery fee?
For Ireland: all orders are charged flat rate of €4.95.
For the UK: all orders are charged flat rate of £3.95 flat rate.
For the USA: all orders under 1kg are charged €6 (approx. $6.85). All orders above 1kg the fee is calculated at checkout.
How can I track my order?
You’ll receive email updates about your order while it is still with us and once your order has been shipped it will differ depending on the destination country:
For Ireland: you can track your order on the An Post website. Please note, you will not receive a tracking code from us automatically, if you want to track your order, please email firstname.lastname@example.org with your order number to request tracking code.
For other countries: to keep the shipping costs down for you, all international orders under €100 or 2kg are sent unregistered, so unfortunately your order is untracked. For the registered shipments, please note you will not receive a tracking code from us automatically, if you want to track your order, please email email@example.com with your order number to request tracking code.
Can I return an item and get my money back?
If you find a product or more unsuitable to your needs, given the item(s) meet the Refund and Return Conditions (see below). To return an item you will need to first submit a return request by logging into your account, finding the order you wish to return and clicking the Return Items link. After submitting your request, you will see the Return Instructions and receive a confirmation email.
Refund and Return Conditions:
- Goods returned must be in original packaging, with labels still attached.
- Goods must be returned within fourteen days of receipt.
- Goods must have an accompanying receipt and note of reason for return.
- Any damaged or malfunctioning items must be highlighted to us within 7 days.
- Any other shortages/errors found regarding your order must also be highlighted to us within 7 days.
- Costs incurred in posting the returned item are not refundable.
Do your prices include VAT (Value Added Tax)?
Yes, all prices on this site include VAT.
Can I use an in-store voucher online?
No, in-store gift vouchers are not redeemable online, you would need to use your voucher in-store or purchase an online voucher to use on the website.
Can I place an order for collection?
Unfortunately, during the Covid-19 lockdown we will not be able to fulfill collection orders.