Your website won't let me pay, what do I do?
Please try some basic troubleshooting and try again. If you're still running into diffuculty, please contact our customer care team with as much detail (screenshots are very helpful) as possible.
1. Delete your cookies
You may need to delete your cookies. A cookie is a small file we store on your computer to let us know who you are next time you visit us.
Please note that if you have added items to your bag or in your 'Saved items' section while not logged in, you'll need to make a note of the product name/code as deleting your cookies could clear this history.
On most internet browsers you can delete your cookies using 'Tools' or 'History'.
2. Restart your browser
Once you've cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.
3. Try a different device
If you're running into difficulty when using your phone, please try on a tablet or desktop or visa versa.
I've received a faulty item, what should I do?
We’re really sorry if you’ve received a faulty item. Please email us as soon as possible so we can arrange a replacement. Depending on the value of the faulty item, we may send you a returns postal label and ask you to return it to us so we can bring the issue up with our supplier(s).
I've received an incorrect item in my order, what do I do?
If you've received something you haven't ordered, please let us know via email as soon as possible and we can send you the correct item. We may send you a returns postal label and ask you to return the incorrect one to us.
I'm missing an item from my order, what do I do?
We're sorry there's an item missing from your order. Before contacting our Customer Care team, we recommend checking the following:
- We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately. You will have recieved an email stating your order is "Partially Shipped" if this is the case.
- The item(s) you ordered may have been out of stock - it's worth checking your emails (including your junk/spam) to see if we've sent you an email about this. We will have given 24hrs for you to respond with an alternative. If we didn't hear back from you, we will have sent your order without the out of stock item(s). This will be hand written on your invoice.
- If you've ordered fabric please double check the quantity you ordered is correct according to our cutting methods. If a product is priced and sold by the quarter metre, and you ordered a quantity of '4', this will arrive measuring one metre, and be in one, singular, uncut piece. We don't cut fabric, trims or ribbon into multiple pieces. Every product that is sold per quarter, half, or full metre will be clearly displayed on the product page in multiple places.
- If you have an item missing from your order, please let us know within 30 days of your order being delivered and we’ll do our best to help you.
I've bought a gift voucher, can I cancel or return it?
- Online Only Gift Certificate: Yes, please contact our customer care and we cancel and refund your card.
- In-Store Only Gift Certificate: Yes, please return to us in-store and we can refund via origical payment method.
Can I amend my order after I've placed it?
We try to be really quick at packing your order up, and we also run a brick and mortar store meaning our staff are always really busy, which means we can't make any changes once you've placed it.
However, in some circumstances we will do our best to be able to facillitate you if you contact us within 30 minutes of placing your order:
- After 10am: Please call the floor where the majority of your products come from (i.e. Fabric, Craft or Wool).
- After 5.30pm: Please email us at info@vibesandscribes.ie stating which product(s) you'd like changed/added. Please expect a call from us throughout the day to arrange payment if you owe for additional product(s).